Key Performance Indicators
Open Jobs
On-Time Completion
First-Time Fix
Repeat Call Rate
Remedial Quotes
Pending Unplanned
Action Required
Remedial Quotes Required
Jobs needing a quote · target 10 working days
Job
Client
Job Date
Working Days
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Pending Jobs — Awaiting Planning
Amber ≥4 weeks · Red ≥6 weeks unplanned
Job
Client
Created
Weeks Open
Status
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Alerts & Conversions
Agent Alerts
Actions requiring attention
Clear all
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Quote Conversion by Cost Centre
Actual vs target
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Quality & Intelligence
ISO 9001 Evidence Coverage
Clause-by-clause · This quarter
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Query your Simpro data in plain English
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Staff Leave & Attendance
Annual Leave — Current Year (Jan–Dec)
Days taken + booked vs individual entitlement
Name / Role
Free Days
Taken · Booked
Left
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Sick Days — Rolling 12 Months
Statutory sick pay threshold · Alert fires at 10 days
Name
Days (rolling 12 mths)
Threshold
Status
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